To better understand your credit limit, select any question below for more information.
Which credit limit should I choose?
Can I get alerts of how much of my credit limit is available?
What happens if I've reached my credit limit?
Credit Limits (CL’s) are designed to provide clients with control on charges that may occur by users for usage beyond allotted data and voice bundles.
CL’s are determined at the point of activation on your account, and with several CL choice’s available to maintain your flexibility in managing CL’s to accommodate the specific needs or circumstances of each user while establishing control within desired user limit or budget limit.
There are instances you may utilize more bundled minutes than intended within a cycle – it happens. In this instance, you may even require a roaming plan for an unexpected business trip.
The credit limit gives you the ability to control your overall monthly bill while allowing you the flexibility to ensure that you still get service. At the same time, your allotted bundle depletes your included bundled minutes.
Primarily a credit limit protects you from incurring unwanted fees and gives better power over your account.
Which credit limit should I choose?
Account-holders can decide to have each user’s bill never crosses the value of their Credit Limit. This choice is selected to suit your company budget or user needs. The lowest credit limit that can be assigned is equivalent to the subscription fee of the plan plus VAT.
Example:
A user is on the All-Inclusive Basic Plan, where their monthly fee is $199 plus VAT; the minimum credit limit will be 223.88 (monthly tax +12.5% VAT).
How can I make changes to the assigned credit limits on my account?
Credit limit changes can only be completed by the company’s authorized contact(s) (or account holder) via our Business Portal, via Zendesk, dialing 600 or by contacting your account management team.
Can I get alerts on how much of my credit limit is still available?
We have inserted alert messages to advise subscribers when they are coming close to the requested credit allowance.
When a subscriber reaches 75% and 95% of their credit limit, they are sent a text message advising that they are near their border. This helps you to manage the usage for the rest of the month or to request a higher credit limit on their account.
What happens when I reach my credit limit?
One-way barred; when a subscriber has reached their credit limit, they are one-way barred. They will not be able to make calls, send texts, etc. However, they will still be able to receive calls and text messages. One-way barring occurs when they use services outside of their plan.
Even if you are credit limit is barred, they may still have bundled minutes and texts and will be able to use those. But they would not be able to use services outside of the bundle e.g., international calls that are not a part of their bundled package.
